Shipping Policy for Stonefied

At Stonefied, we strive to provide the best possible service and high-quality products. Please carefully review our detailed refund and cancellation policy below:

 

Order Cancellation

 

1. Cancellation Within 2 Days:

• Customers may cancel their order within 2 days of placing it without incurring any additional charges.

• After the initial 2-day period, cancellations are no longer permitted as production or preparation processes will have already begun.

2. Cancellation Fee After 2 Days:

• If cancellation is requested after the 2-day period but is approved under exceptional circumstances, a 30% cancellation fee of the total order value will be charged. This fee covers administrative costs and production-related expenses.

 

Refund Policy

 

1. No Refunds for Completed Orders:

• Once an order has been completed and shipped or picked up, no refunds will be issued under any circumstances.

• This policy applies to all orders, including custom and bespoke items.

2. Exceptions:

• Refunds will only be issued in the rare case of a manufacturing defect or error directly caused by Stonefied. Such claims must be reported within 48 hours of receiving the item, along with clear evidence (e.g., photos).

• Approved refund requests will be processed within 10–15 business days.

 

Custom and Bespoke Orders

 

1. Strict No-Cancellation Policy After Production Begins:

• For custom and bespoke items